At STELLAR CARE, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the refund and return conditions below.
Items may be eligible for return within 14 days of delivery. To qualify for a return, the product must be unused, in its original condition and returned in its original packaging where possible.
Certain items may not be eligible for return, including personalized products, final sale items, perishable goods, hygiene-related items or any item that has been used, damaged or altered after delivery.
To request a return, please contact us with your order details and reason for return. Once your request is reviewed and approved, you will receive return instructions. Items returned without prior approval may not be accepted.
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe depending on your payment provider.
Unless the item is defective, damaged or incorrect upon arrival, return shipping costs are generally the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by applicable law.
If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible after delivery. We may request photos or additional information to assess the issue and provide an appropriate solution.
Exchanges may be offered depending on product availability. If you would like to exchange an item, please contact us before returning the original product.
If you have not received your refund after confirmation, please first check with your bank or payment provider, as processing times may vary. If the issue remains unresolved, please contact us for further assistance.
For refund or return inquiries, please contact us at contacts@stellarcareservicesltd.com.