STELLAR CARE aims to process and deliver your order as efficiently as possible. Please review the shipping terms below for important information about order handling and delivery.
Orders are typically processed within 1 to 3 business days after payment confirmation. Processing times may vary during busy periods, holidays or promotional events.
Estimated delivery times depend on the destination and shipping method selected at checkout. Delivery estimates are provided for convenience only and are not guaranteed.
Shipping costs, where applicable, are calculated at checkout or clearly indicated before your order is finalized. Promotional free shipping offers may apply to selected orders or regions.
While we do our best to ensure timely delivery, delays may occur due to courier issues, , weather conditions or other factors outside our reasonable control. STELLAR CARE is not responsible for such delays once the order has been dispatched.
Where tracking is available, you may receive shipment confirmation and tracking details after your order has been dispatched. Tracking updates depend on the shipping provider and may not appear immediately.
Customers are responsible for providing accurate delivery information at checkout. We are not liable for failed deliveries, delays or additional charges resulting from incorrect or incomplete shipping details.
If your parcel is lost or arrives damaged, please contact us as soon as possible. We may require supporting information to investigate the issue with the shipping provider and determine the next steps.
For shipping questions or delivery support, please contact us at contacts@stellarcareservicesltd.com.